Shipping policy
We aim to ship all orders within 3–5 working days from our UK warehouse.
Delivery Times
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Delivery times vary depending on your location.
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An estimated delivery window will be shown at checkout.
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Please note these are estimates only — delays with carriers or customs may occur.
Delivery Charges
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Shipping costs are calculated at checkout based on your location and order size.
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All charges are shown clearly before you confirm payment.
Shipping Locations
We currently ship to:
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United Kingdom
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Europe
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USA
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Canada
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Australia
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New Zealand
Customs & Duties
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Orders outside the UK may be subject to local taxes, duties, or import fees.
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These charges are the responsibility of the customer.
Tracking
When your order has been dispatched, you’ll receive an email with tracking details (where available).
Questions
If you have any questions about shipping, please contact us:
Creative Ember Designs
AA Arts Limited
Hello@creativeember.com
0203 874 6152